Data Protection Complaints

If you are unhappy with how Expand Digital Media collects, uses, stores, shares, keeps, deletes or responds to requests about your personal data, you can raise a data protection complaint using the form on this page.

You do not need to know which part of data protection law applies or use legal wording. If your concern is about how your personal information has been handled, explain what happened as clearly as you can and we will review it.

What this form is for

This form is for complaints about how Expand Digital Media has handled personal data.

That might include concerns about how we collected or used your information, how securely it was handled, how long it was kept, whether it was shared appropriately, or how we responded to a request relating to your personal data.

You can also use the form if your concern relates to marketing communications, a possible disclosure of personal information, or a request to access, correct or delete information we hold about you.

Before you submit the form

Please give us enough information to understand what has happened, what personal data is involved and, if you know, approximately when it happened.

It is also helpful to tell us what you would like us to do to resolve the matter.

Please do not include more personal information than is necessary. If we need to confirm your identity or need further information to investigate your complaint properly, we will contact you using the details you provide.

What happens after you submit it

Once we receive your complaint, we will review the information you have provided and acknowledge that we have received it.

We will then look into what has happened, check any relevant information or records available to us and respond without undue delay.

If we need more information from you, or need to update you while we are reviewing your complaint, we will contact you using the details you provide.

When we have completed our review, we will explain the outcome and any action we have taken where appropriate.

If you are still unhappy

If you are not satisfied with our response, you can raise your concern with the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

You can find guidance about making a complaint at ico.org.uk.

Submit a data protection complaint

Please complete the form below. The information you provide will only be used as necessary to review, investigate and respond to your complaint.